Frequently Asked Questions

Some questions come up often from our patients. Below is a list of common questions and their answers. But if you don’t get your answer here, just give us a call at 716.636.1470.

Contact Us Web SizedHow do I make, change, or cancel an appointment?

If you need to make or change an appointment, please contact our appointment line at 716.204.2550. If you’d like to make an appointment in the After-Hours Urgent Orthopedic Care Clinic, call 716.839.2230.

How early should I arrive for my appointment?

If you are visiting us for the first time we recommend arriving 30 minutes before your appointment for the processing of forms, review of insurance, etc. If you are a follow-up patient, we recommend arriving 5-15 minutes before your appointment.

What should I bring to my first visit?

As a new patient, you should bring your insurance information (insurance card), a list of any medications, vitamins, or supplements you are currently taking, a list of any allergies you may have, a brief medical history for our records, any test results, x-rays, or MRIs, and a referral number if you are a member of an insurance plan that requires pre-authorization, and your co-pay. If your insurance requires a co-pay, payment is expected at the time of service. For a worker’s compensation or no-fault visit, please bring your insurance carrier’s name and address, the date of your injury, your employer’s name and address and your worker’s compensation number or no-fault policy number, and any test results, x-rays, or MRIs.

What should I do if I have an emergency?

If you are in need of immediate medical assistance, you should go to the nearest emergency center or dial 911. If you have a need for orthopedic urgent care, contact our After-Hours Urgent Orthopedic Care Clinic at 716.839.2230.

How can I get my prescription filled?

Please call our office Monday – Friday during regular office hours at 716.636.1470 before your prescription runs out. We do not provide prescription services after hours or on the weekends.

What insurances does Northtowns Orthopedics accept?

Northtowns Orthopedics accepts most insurance plans, HMOs and PPOs including, but not limited to, Independent Health Association (IHA), ChoiceCare, BlueCross BlueShield, Community Blue, North American, Nova, Medicare, GHI and Empire. Please be aware of your insurance coverage, policy provisions and pre-authorization requirements. Due to physician participation variables, it will be essential for each patient to contact their insurance provider to verify that our physician accepts your coverage. While we will bill all providers regardless of participation, it is the patient’s responsibility to pay the remaining balance.

Does Northtowns Orthopedics complete disability forms? Is there a fee for this?

Yes, Northtowns Orthopedics will complete New York State Disability claim forms on your behalf within 7 business days of our receipt of your payment and the forms. Please note: we charge a fee of $5 per form for completion of the forms. Forms will NOT be completed until service fee is received.

Do I need a referral from my primary care physician?

Your insurance carrier may require you to get pre-approval, or a referral, from your primary care provider. It all depends on your insurance. Please check with your primary care physician to find out if you need a referral or contact us by calling 716.636.1470.

Which offices are the doctors available to see patients?

We have locations in Alden, East Amherst, Ellicottville, Kenmore and Williamsville. Please call 716.204.2550 to schedule an appointment and determine which location is appropriate.

Is it possible for me to see one doctor for multiple orthopedic concerns?

Each of Northtowns Orthopedics’ physicians can consult on and treat all of your orthopedic needs. However, some of our doctors have extensive sub-specialty training and specialize in certain areas of orthopedics. When you schedule your initial appointment, you will be asked about your condition to determine which physician would be best suited to provide care for your ailment(s).

If I see an orthopedic surgeon, will he or she generally recommend surgery?

Most orthopedic injuries and conditions are treated without surgery, using a range of treatments that include activity modification, physical therapy and medications. Surgery is an option for certain orthopedic problems and for when those treatments do not alleviate patient symptoms. Please visit our patient education section and utilize our video library to obtain more information about your condition.

What are some risks associated with surgery?

Surgical risks include bleeding, infection, stiffness and nerve damage. Ask your surgeon what the risks are for your particular procedure.

What can happen if I avoid surgery?

Injuries can develop complications including pain, loss of motion, weakness, numbness and an early onset of arthritis.

How soon before I can return to normal daily activities?

This depends on the type of procedure done and can be anywhere from a few days to a few months. A full return to all activities, sports and exercise can take from four to six months. The patient’s physician will advise them on their individual progress.

Who do I talk to about billing?

Any issue regarding billing and/or insurance can be handled by contacting our business office during normal business hours at 716.636.1470.

Will I need physical therapy?

The need for physical therapy depends on the type of procedure that was performed and the individual. Physical therapy benefits patients by helping them regain motion and strength in their joints faster than those who choose not to take part in physical therapy.